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  • How do I sign-up as a dealer?

    To submit your registration, first click on Login and then click on Create an account to register.

    FAQ 01 EN

    Please read the Signup Information and click on Start to continue. Read the General Terms and Conditions and the Data Privacy Policy carefully and click on I accept to continue or on Back to return to the previous page.

    Please fill the information on the next three pages (Information, Address and Settings) with the requested information. Please note that all the fields marked by * are mandatory to be filled.

    On last page, Confirm, you can read all your information again. Please click on Submit to send us your application. We will contact you as soon as your application has been reviewed.

  • Why does the error message say “wrong username and password!”?

    Please make sure you are using the right credentials. Type the username (this is the e-mail address you used to register as a Parts Europe Dealer) and the password in a different document, for example to a Notepad document, where it can be seen and copy + paste it from there.

  • The catalogs open slowly or do not open for me, what can I do?

    To have the optimal usage and display of partseurope.eu please use the following browsers: Mozilla Firefox, Google Chrome or Internet Explorer up from version 11.
    Please also note that some functionalities, such as the catalog download, might be slower or can fail with mobile devices or when using wireless internet or slow internet connection.
    When visiting our site, please allow cookies and pop-ups in your browser.

    For any further information or help, please check our Support section after login or contact Media Support.
    e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it., phone number: +49 (0) 6501 9695 1124.

     

     

  • Why can't I see my price files?

    In order to see your available price files you have to be logged onto your partseurope.eu account.

    For any further information or help, please check our Support section after login or contact Media Support.
    e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it., phone number: +49 (0) 6501 9695 1124.

  • Who shall I contact if I have a question or need assistance in relation with Parts Europe products or with partseurope.eu?

    With product- and sales related questions please contact our Sales Team on This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling +49 (0) 6501 96 95 1000.

    If is a technical question on our website or in the webshop, please contact Media Support on This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling +49 (0) 6501 9695 1124.

  • Why is my dealership not displayed in the dealer locator?

    Please contact Media Support to check your account settings in relation with the Dealer Locator display.

  • I submitted a Data-request. How long does it take to get the requested data?

    The request approval process usually takes minimum one or two work days as there are several teams included in it. We send you the requested data as soon as possible.

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